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Pond Chat / Re: Remember when......
« on: March 25, 2007, 07:06:08 PM »
I have never really been on these forums and admit not even looking around (lots of plants to ship) but I wanted to respond to this posting.
I have a policy about replacement plants. It goes something like this .. if the customer explains that they have received plants and they are not doing well they must wait and see how they turn out. Take proper care, use good dirt and big containers and if after a few weeks they aren't going to make it for sure I will make sure that they get what they paid for and send them a new plant. The other half of my policy is if a customer calls/emails me that they just received their shipment and they are all dead and want replacements (now), well .. if they ask me again in a few weeks and explain how they took care of them we may, depending on their answer, send replacements. I would guess a good way to sum it up is I appreciate honest courteous customers. (They aren't always nice you know)
I have a policy about replacement plants. It goes something like this .. if the customer explains that they have received plants and they are not doing well they must wait and see how they turn out. Take proper care, use good dirt and big containers and if after a few weeks they aren't going to make it for sure I will make sure that they get what they paid for and send them a new plant. The other half of my policy is if a customer calls/emails me that they just received their shipment and they are all dead and want replacements (now), well .. if they ask me again in a few weeks and explain how they took care of them we may, depending on their answer, send replacements. I would guess a good way to sum it up is I appreciate honest courteous customers. (They aren't always nice you know)
