Remember the house fire we had last Oct.? A restoration company removed everything that was salvageable from our house, cleaned or repaired it and stored it till we could move back in 4 months later. The Jan. before the fire we remodeled our living room. We purchased many new items for it, one being a very nice area rug. The rug never showed up when our items were moved back. We asked the mgr. of the company several times to find it for us. Some time later he stops by and says....."I checked but there was no area rug when we removed your items". We asked then where it could have gone...geesh....it was 8' x 10' (not exactly a small rug), that it was definitely there the day they started packing up our house. I mean.....it was there the night of the fire then suddenly it was no where to be found. The mgr. then said he could get us a DVD of the inside of our house that they took BEFORE they removed anything to show us there was no rug on the living room floor. After asking for that DVD several times we finally gave up. The fire was a year ago this past Sun, Oct. 17th. I just received a call from someone at the restoration company saying they were going through some 'recently discovered inventory' and found an area rug that belongs to us.
Needless to say, we don't have many nice things to say about this company!! I would NEVER use them again.
