I have a bog filter now, which I LOVE. But when I had a bio filter (for several years), I cleaned it every Sunday morning. Hosed off the two "foam" filters, and flushed the tubing and etc.
I've had TADPOLES get caught in the filter, but never snails.
Sounds like when they sell you on "maintenance-free," it's not entirely true.
Plus, who'da thought that snails would love the environment and stay in there and ... make whoopy? !?!?!