Hi. A couple of weeks back, I posted that I had ordered 1 1/4" tubing from AZ Ponds, but instead got 1 3/8" tubing, which does not fit my filter. I have contacted AZ Ponds several times, and they say they will issue a call slip (or whatever) for UPS to come pick up the package.
Well, it's been out on my porch for THREE WEEKS, and I have exchanged numerous e-mails with AZ Ponds, but nothing seems to be getting that package back to them. I don't know if he actually did issue the call slip(s), or if he's snowballing me. I can't imagine them being disreputable, but, well, come on, it's been nearly a month. I can't use the tubing, it's not what I ordered, and I need the credit to come off my charge card. Unfortunately we're now in the 2nd billing cycle, so I have to pay for the tubing on my charge card bill.
Does anyone know someone personally over there, or have a better way of contacting them other than their "contact us" button? Or other suggestions???