First set back after our fire

[livetogarden]

The restoration company is moving along really well. Yesterday the contractor sent me to look at kitchen cabinets. He gave me the name of the guy to talk to. This guy acted like I was putting him out. He showed me the cheap in-stock cabinets and when I said I wanted better quality he said "These are comparable to what was in your house". First off...when this guy came to measure our kitchen it had already been gutted to the studs, so he could NOT have seen the old cabinets to know what would compare to them. When I told him the contractor told me one name of cabinet to check out he said "I will have to print up a new price sheet" with a tone that pretty much said he didn't really want to have to do that. I said "Fine....print it!"...please....this is all done on the computer with a few clicks, it's not like the guy was having to do a ton of work. He saunters back to the desk and gets an announcement over the intercom that he has a call. He asked a co-worker to take the call for him. The co-worker told him it was a lady 'my' guy had been working with wanting to know if she could send a payment over the phone. 'My' guy rolls his eyes and says "Tell her to give me half an hour". So.....was the eye roll because this other lady was an annoyance too or was it for me because I was taking up too much time?? I called the contractor this morning and told him I won't work with this company and told him why. He gave me a couple more options so I will check those out this weekend.
So far things seem to be going pretty well. I hope this isn't a sign of what's to come.
And on top of the guy's attitude in general, yesterday was my birthday and I got to spend a piece of it dealing with this jerk!!! Happy birthday to me, huh?! 

[tammie]

I would have walked out.  The guy is darn luck to have a job right now... Isn't it amazing tho how these jerks attitudes change when your husband is there with you?  Expecially when he's 6'7" 
I hope the rest of your birthday went better!  Happy Birthday!
Tammie

[Kittyzee]

Tammie's right, they do deal with you differently when your husband is there (even if he never opens his mouth)!!  I'm sorry you had to deal with that incompetent a$$hole, and especially on your birthday.  The way I see it, your insurance company works for YOU, and YOU will decide what kind of cabinets you want in your kitchen.  You aren't stupid:  if you pick cabinets that are a lot more expensive than what your insurance company says they'll pay, then it's called addition and subtraction:  you pay the difference or pick different cabinets.  I hope at least you had some birthday cake and someone fixed your dinner!!

Happy Belated Birthday Cath!!   

[livetogarden]

Tammie and LuAnn....that's the feeling I got, that he looked up and said to himself.....another lady. Tammie....I would have walked out but didn't want to give him any ammunition if anyone from the insurance contacted him about this. At least I reacted with tact.
It does make you wonder if they just don't realize that there are people who would LOVE to have his job. I can't imagine I'm the 1st person who has gotten attitude from him.

[KatFish]

From someone in the 'construction' field, let me say that is unacceptable, and sadly, the norm.  To be frank, I hate my job.  I sell granite countertops, and have for the last 4 years.  I am extremely polite, I am efficient, and I do everything I can to make the client happy.  It's those jerks like the guy you met that send business my way.  No matter how rude, annoying, demanding, whatever - it is my job, and I'm going to be good at it, and grateful that I have it!  Besides, now and then I get a client that I really like and enjoy spending time with.  That makes it worthwhile.  I have a feeling we'd have fun together working on your kitchen!  Happy birthday, and sorry for the jerk.  Whatever happened to customer service??!!

[Jonna]

Good for you for dealing with him calmly and then telling them you won't go there again.  That's the way to do it, if you get mad they can say it is you but if you stay calm but don't budge on what you want, you will wear them down and you'll win.  ((I just hate insurance companies))

Anyway, HAPPY BIRTHDAY!!!!   Keep your eye on the goal of you and hubby being back at home in a cool, upgraded house. 

[Esther]

I might have missed if you said that you told that guy or his company or just the subcontractor. Anyway, I hope you let that guy's boss know of his attitude. Having worked customer service for 40 years, I knew that I was the only thing my bank had to offer that another bank didn't. Evidently that guy hasn't figured out that he is replaceable.

[livetogarden]

My best friend and I spent the day cabinet shopping. My hubby said 'narrow it down then I'll decide with you from those options'. Anyway....compared to the experience with the 'jerk' guy our day was so much fun. We found a gal who made up several floor plan options on her computer and even gave us ideas for changes she thought of. I left there feeling like I had made progress and was actually excited. I brought home a sample of the wood, computer print-outs of floor plans and a price that is amazing for really good quality cabinets. Tomorrow I'm checking out counter tops. A friend of our daughter works for a granite counter top company and said 'send them in and I'll give them a deal'. So now I feel like I'm heading in the right direction.

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