Esther, my experience with Hospice went about like your familys did, when my mom was in the nursing home and soon to die from Alzheimers. They asked us what we wanted to know--how would WE know about what THEY do? But I had a friend that was a Chaplain in that nursing home and she told me there are end of life issues (physical ones) primarily to look for before the end comes. My sister and I noticed that the nurses were being very "physical" with my mom trying to get her to eat. We asked that that be stopped (no feeding tube also) since her body was preparing her to die. She was very sleepy, almost like she was alive but her "spirit" had already left.
I was visiting her one day when the hospice nurse came in fussing around her, plumping pillows, etc. and wanted to know if she could pray. I told her to basically knock herself out, I didn't need a partner to pray with and I just wanted to be alone with my mother. She didn't hang around long.
Then on Thanksgiving day she was so restless and they are supposed to know what to do when this happens, they asked us what we wanted them to do. What I should have said was that they needed to get there ASAP, even tho' it was a holiday, it's what they do. ANd then in the evening her skin color changed (a very real sign that the end is quite near) and I can't think of the term, but she passed away not more than an hour after that.
I feel that hospice did nothing for us, but got paid just the same. It really would be beneficial if Dawn and Kevin did notify the Dr. about this and their lack of professionalism. Yes, dying may be uncomfortable and especially if it's a child but these people are there to guide families through the process so they know what is coming. Braedon should not suffer any pain, or be in ANY discomfort at all--AND they are there to make sure that everything happens to insure it. Families shouldn't have to worry about contacting dr.'s and nurses to make their loved one comfortable. BUT if hospice isn't doing their job, and you get no satisfaction from hospital staff: DON'T HESITATE TO CALL THE DOCTOR AT HOME OR WHEREVER HE IS TO GET IT DONE. IT'S HIS/HER JOB!!
Most people probably have had good experiences with them, it just wasn't ours.