Trim roots some, depending on how big they are. But the person receiving the plant needs
roots to even anchor plant in pot. Otherwise, it floats off. And if plant does recover
takes all season to do that. If a plant is shipped with few roots at least, it will recover
from shipping quickly and bloom soon in its new home. Good example: I bought 1000 petals,
and it was into second season before it recovered. Will call no names, but was from a grower
that everyone would recognize. I didn't appreciate receiving plant like that. In other words,
I got a rhizome, that's all, not plant as advertised. Speaking strictly for myself, I prefer to have
few roots, and at least 2 or 3 leaves at least. Kat, I would guess the person who shipped to
you like that was not experienced shipper and didn't know any better. Wish you luck with it!
Marie